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Our Terms Of Service

THE PLAIN ENGLISH SUMMARY

By using The Zulu Method, you agree to these terms. We provide AI-powered marketing automation that makes agencies extinct. You pay us, we deliver Marketing services. Don't copy our stuff. We're not liable if your agency cries. Either party can terminate with 90 days notice. California law applies. Questions? Contact hello@thezulumethod.com

1. AGREEMENT TO TERMS

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1.1 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether an individual or entity) and The Zulu Method, Inc. ("Company," "we," "us," or "our") concerning your access to and use of the thezulumethod.com website and any related services (collectively, the "Service").

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1.2 Conditions of Use

By accessing or using the Service, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these terms, you must not access the Service.

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1.3 Eligibility

• You must be at least 18 years of age • You must have the legal authority to enter into these Terms • You must not be a marketing agency (just kidding, but seriously, evolve) • You must not be prohibited from receiving services under applicable laws

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1.4 Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  1. Updating the "Effective Date" at the top of these Terms

  2. Sending an email to registered users

  3. Posting a notice on the Service

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2. DESCRIPTION OF SERVICES

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2.1 Service Overview

The Zulu Method provides AI-powered marketing automation services designed to replace traditional marketing agencies and in-house teams. Our services include but are not limited to:

• Automated campaign management across multiple platforms

• AI-driven content generation and optimization

• Real-time performance tracking and reporting

• Marketing workflow automation

• Strategic consulting and implementation

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2.2 Service Levels

We offer multiple service tiers:

  1. Baseline Package: Entry-level automation for small businesses • Up to 3 marketing channels • Basic reporting dashboard • Email support

  2. Mid-Market Package: Comprehensive automation for growing companies • Up to 5 marketing channels • Advanced analytics and reporting • Priority support

  3. Enterprise Package: Full-scale marketing transformation • Unlimited channels • Custom integrations • Dedicated success manager

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2.3 Service Availability

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access and reserve the right to:

• Perform scheduled maintenance with 48 hours notice

• Implement emergency fixes without notice

• Modify or discontinue features with 30 days notice

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3. PAYMENT TERMS

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3.1 Fees and Billing
 

3.1.1 Payment Structure

  1. Setup Fee: One-time implementation fee due upon contract signing

  2. Monthly Service Fee: Recurring fee due on the same calendar day each month

  3. Annual Discount: 20% discount for annual prepayment

  4. Additional Services: Quoted separately and billed upon completion

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3.1.2 Payment Methods

We accept the following payment methods:

• ACH transfer or Wire transfer

• Major credit cards (Visa, Mastercard, American Express)

• Tears of replaced agencies (not actually accepted as legal tender)

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3.1.3 Late Payment

If payment is not received within 5 days of the due date:

  1. A late fee of 1.5% per month will be applied

  2. Services will be suspended after 10 days

  3. Account may be terminated after 30 days

  4. Collection efforts will be initiated

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3.1.4 Refund Policy

Due to the nature of our services:

• Setup fees are non-refundable once work has commenced

• Monthly fees are non-refundable for the current billing period

• Annual prepayments may be refunded pro-rata with 90 days notice

• Refunds for service issues will be evaluated case-by-case

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IMPORTANT: All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and government charges.

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4. INTELLECTUAL PROPERTY RIGHTS

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4.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by The Zulu Method, Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

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4.1.1 License Grant to You

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Service for your internal business purposes

• Download and use our reports and analytics for your business

• Share our content with attribution

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4.1.2 Restrictions

You may not:

  1. Copy, modify, or create derivative works of our Service

  2. Reverse engineer or attempt to extract source code

  3. Sell, rent, or sublicense the Service

  4. Use our trademarks without written permission

  5. Claim our ROI metrics as your own achievements

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4.2 Your Content

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4.2.1 Ownership

You retain all rights to content you provide to us ("User Content"). However, by providing User Content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Use, reproduce, and modify your content to provide the Service

• Create aggregated, anonymized data for analytics

• Share success metrics (with your permission)

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4.2.2 Responsibility for User Content

You represent and warrant that:

  1. You own or have rights to all User Content

  2. Your User Content does not infringe any third-party rights

  3. Your User Content is accurate and not misleading

  4. Your User Content complies with applicable laws

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5. WARRANTIES AND DISCLAIMERS

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5.1 Our Commitments

We warrant that:

• We will provide the Services with reasonable skill and care

• We will maintain appropriate security measures

• We will comply with applicable laws and regulations

• We will make agencies extinct (results may vary)

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5.2 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

• ACCURACY OR COMPLETENESS

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5.2.1 No Guarantee of Results

While we strive for excellence and have achieved remarkable results for many clients:

• We do not guarantee specific ROI multiples

• Past performance does not guarantee future results

• Success depends on various factors beyond our control

• Your agency might not actually cry (but probably will)

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5.2.2 Third-Party Services

Our Service may integrate with third-party platforms. We do not warrant:

  1. The availability or functionality of third-party services

  2. The accuracy of third-party data

  3. The security of third-party platforms

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6. LIMITATION OF LIABILITY

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IMPORTANT LIMITATION:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE ZULU METHOD, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

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6.1 Excluded Damages

  1. Any indirect, incidental, special, consequential, or punitive damages

  2. Loss of profits, revenue, or business opportunities

  3. Loss of data or use

  4. Cost of substitute services

  5. Emotional distress of fired agencies

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6.2 Cap on Liability

Our total liability for any claims under these Terms shall not exceed the greater of:

• The amount paid by you to us in the 12 months preceding the claim, or

• $10,000 USD

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6.3 Exceptions

These limitations do not apply to: • Death or personal injury caused by our negligence • Fraud or fraudulent misrepresentation • Any liability that cannot be limited under applicable law

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7. INDEMNIFICATION

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7.1 Your Indemnification Obligations

You agree to defend, indemnify, and hold harmless The Zulu Method, Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

  1. Your use of and access to the Service

  2. Your violation of these Terms

  3. Your violation of any third-party rights

  4. Your User Content

  5. Any claims by your former marketing agency

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7.2 Our Right to Control Defense

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims.

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8. TERMINATION

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8.1 Termination by You

You may terminate your account at any time by:

  1. Providing 30 days written notice to support@thezulumethod.com

  2. Paying all outstanding fees

  3. Requesting data export (if desired)

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8.2 Termination by Us

We may terminate or suspend your account immediately if:

• You breach these Terms

• You fail to pay fees when due

• You engage in fraudulent or illegal activity

• You try to rehire your old agency (intervention required)

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8.3 Effect of Termination

Upon termination:

  1. Your access to the Service will be immediately disabled

  2. We will retain your data for 90 days for retrieval

  3. After 90 days, your data will be permanently deleted

  4. All licenses granted to you will terminate

  5. Sections that by their nature should survive will remain in effect

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9. GOVERNING LAW AND DISPUTE RESOLUTION

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9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
 

9.2 Dispute Resolution

9.2.1 Informal Resolution

Before filing a claim, we agree to try to resolve disputes informally by contacting legal@thezulumethod.com

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9.2.2 Arbitration

If informal resolution fails, any dispute shall be resolved through binding arbitration under the rules of the American Arbitration Association, except that: • Each party retains the right to seek injunctive relief • Small claims court actions are permitted • Class actions and class arbitrations are not permitted

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9.2.3 Venue

Any legal proceedings shall be conducted in San Francisco County, California.

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10. GENERAL PROVISIONS

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10.1 Entire Agreement

These Terms constitute the entire agreement between you and The Zulu Method regarding the Service and supersede all prior agreements and understandings.

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10.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

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10.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

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10.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

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10.5 Force Majeure

Neither party shall be liable for any failure to perform due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, or agency uprisings.

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10.6 Notices

All notices must be in writing and sent to: • If to The Zulu Method: legal@thezulumethod.com • If to You: The email address associated with your account

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QUESTIONS ABOUT THESE TERMS?

If you have any questions about these Terms of Service, please contact us:

Email: hello@thezulumethod.com

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BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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© 2025 The Zulu Method, Inc. All rights reserved.

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